We have a desire for a vibrant organization with integrity, impact and the time to enjoy the fruits of our labor. This quality organization, BSG “discovered”, has four objectives with common characteristics, which are:

Growth of our organization

• Employees growing personally and professionally
• Process(es) that are functional
• The ability to change

Retain the integrity

• Of our organization's name
• Of our product and/or service
• Of our work environment

Impact of our organization

• With our customers and employees
• Community and family
• Raising the bar of quality in our industry

Time restraints that affect

• Balance between family and work
• Quality time spent wisely
• Quality of life at work and home

These organization’s characteristics, we call the “Quality G.R.I.T.” Throughout today’s class think of how the 4 Barriers To Quality impact your 'Quality Bottom Line'.